Terms and Conditions for Installment Plan - Piyam Travel LTD

Table of Contents

1. Eligibility for Installment Plan

2. Payment Terms

3. Late Payment Penalties and Partial Payments

4. Cancellation and Refund Policy

5. Payment Confirmation

6. Final Installment Payment

7. Force Majeure

8. Refund Timeline

9. Governing Law

10. Amendments to Terms and Conditions

11. Customer Obligations

12. Data Protection and Privacy

13. Promotions and Discounts

14. Communications Disclaimer

15. Dispute Resolution

16. Fraudulent Activity

17. Amendments to the Agreement

1. Eligibility for Installment Plan

1.1. To be eligible for the installment plan, the flight departure must be at least 8 weeks from the date of the initial purchase.
1.2. Installment plans are available for a maximum of 6 months from the date of purchase.
1.3. It is the customer’s responsibility to provide accurate names and other details for the booking. Any mistakes prior to booking confirmation can be corrected, but the price may not be guaranteed. Once the booking is finalized, no changes will be allowed, and any incorrect name will be subject to the cancellation policy.
1.4. Additional delays by the airline may occur when processing refunds, and customers are expected to adhere to airline or supplier policies regarding refunds and cancellations.
1.5. Piyam Travel LTD or its suppliers’ policies will always override the airline’s policies, as customers are using our services.

2. Payment Terms

2.1. Payments must be made on or before the agreed due dates. Failure to do so will incur late payment penalties.
2.2. Credit Card Surcharges:

• A surcharge of 3% applies to Visa/Mastercard payments and 4% for American Express.

• Business-to-business credit card transactions will incur an additional 2% surcharge.

• Credit card surcharges are non-refundable, even if a refund is processed later.
  2.3. Only in the event of a passenger's death will a full refund be applicable. In such cases, the refund will be issued to the next of kin.
  2.4. Other passengers traveling with the now-deceased person will be subject to the cancellation policy.
  2.5. Personal medical reasons, including pregnancy, will be subject to the cancellation policy. It is the responsibility of the customer to ensure they are healthy and fit to fly before booking a ticket.

3. Late Payment Penalties and Partial Payments

3.1. A £20 per day per installment late payment penalty will be applied for any overdue payments.
3.2. Late payment penalties will continue to accrue daily until the final payment deadline, but total penalties will not exceed £2,000.00 or 100 days of late penalties.
3.3. Partial payments made will decrease the total installment balance. If paid before the agreed date, there will be no penalties or extra charges. However, for partial payments only, the upcoming payment will be covered first, and any remaining balance will be reduced accordingly. A new balance will be provided after each partial payment.

4. Cancellation and Refund Policy

4.1. Cancellation by the customer at any point before the final payment will result in a refund of the total amount minus the non-refundable deposit.
4.2. The non-refundable deposit is necessary for us to operate this service, as we are required to pay the full amount to the airline or supplier.
4.3. If cancellation occurs after the final payment, the customer will only be eligible for a 20% refund, excluding the non-refundable deposit.
4.4. Ancillary services (e.g., baggage fees, seat selection) are non-refundable under any circumstances.
4.5. Force majeure circumstances will be handled as per Section 7.
4.6. Refund Calculation Example:

• Total cost of tickets: £5000 (5 passengers at £1000 each)

• Non-refundable deposit: £1250

• Amount eligible for refund: £5000 - £1250 = £3750

• Airline cancellation fee (e.g., £200 per passenger): 5 x £200 = £1000

• Total refund amount: £3750 - £1000 = £2750

5. Payment Confirmation

5.1. Customers must provide a receipt of payment showing the transaction into our account. For cash payments, a full confirmation of the received amount must be sent via WhatsApp to our dedicated contact number (07400828212). Unless asked or WhatsApp service is unavailable, contact must be made via email to our accounts team at accounts@piyamtravel.com.
5.2. Any inquiries about accounts must be directed to this number, and not to any other contact details.
5.3. Refund Incentive Bonus Calculation: For refunds exceeding £1,000, the incentive bonus will be calculated as 1% of the refund amount over £1,000, up to a maximum of £100.

• Example Calculation: If your refund amount is £2,500:

  • Refund amount over £1,000: £2,500 - £1,000 = £1,500.

  • Incentive bonus: 1% of £1,500 = £15.

  • Total incentive bonus: £15 (since this is below the maximum cap of £100).

6. Final Installment Payment

6.1. The final payment must be made 3 weeks prior to departure.
6.2. Failure to pay the final payment before midnight on the due date will result in a £50 one-time late penalty and a 24-hour grace period, which is included in the minimum three-week period prior to departure. If the payment is not made within this grace period, the booking will be cancelled, and all amounts paid to date will become non-refundable.
6.3. This clause is in place to prevent additional costs related to recovering money, involving debt collectors, or pursuing court hearings.
6.4. Once the total amount is paid (whether before or after the final payment date), the customer will be waived the £25 additional admin fee to adjust the agreement. However, cancellation terms will remain unchanged.

7. Force Majeure

7.1. Force majeure refers to events beyond the control of the company or the customer, including but not limited to:

• Natural disasters (e.g., floods, earthquakes).

• Wars, acts of terrorism, or political unrest.

• Government-imposed travel bans or restrictions.

• Airline insolvencies or mass cancellations.
  7.2. Refunds for force majeure events will follow the timeline outlined in Section 8, but may be subject to delays if the airline or supplier requires additional processing time. Piyam Travel LTD will not be held liable for delays caused by third parties.
  7.3. In force majeure cases, the customer will be eligible for a full refund, including the non-refundable deposit.

8. Refund Timeline

8.1. Full refunds will be processed within 14 business days after the cancellation request is received. Customers can expect the refund to appear in their bank account within 3-4 working days.
8.2. For partial refunds, the refund processing period may take up to 6 months due to the airline’s processing time. Refunds for cancellations made through IATA BSP will follow the airline’s specific processing times.

9. Governing Law

9.1. These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

10. Amendments to Terms and Conditions

10.1. Piyam Travel LTD reserves the right to amend these terms and conditions at any time, with notice provided to the customer.

11. Customer Obligations

11.1. Customers must ensure that they have the correct documentation, including a valid passport and any necessary visas, before the flight.
11.2. It is not the agent’s responsibility to ensure that customers have the correct travel documents.

12. Data Protection and Privacy

12.1. Piyam Travel LTD will store and process personal information in accordance with GDPR and ICO regulations, ensuring confidentiality and protection against unauthorized access.
12.2. Customer data will not be shared with third parties except as necessary to process bookings or refunds.
12.3. Privacy Statement: We collect and process customer data solely for the purpose of managing bookings, payments, and related travel services. Data will be stored securely and shared only with authorized third parties such as airlines or hotels for the fulfillment of your booking. Piyam Travel LTD does not sell customer data to third parties.

13. Promotions and Discounts

13.1. Any promotions or discounts are applied according to their specific terms, which will be made clear to customers at the time of booking.

14. Communications Disclaimer

14.1. Piyam Travel LTD will not be liable for any communication failures, including but not limited to technical issues, delays in response, or issues caused by third-party services.

15. Dispute Resolution

15.1. Any disputes regarding refunds must be submitted in writing to Piyam Travel LTD within 30 days of the refund decision. Claims submitted after this period will not be considered.
15.2. We will review and respond to complaints within 10 business days.
15.3. If disputes cannot be resolved internally, customers may seek mediation through an independent third-party dispute resolution service.

16. Fraudulent Activity

16.1. Any fraudulent activities, such as false refund claims or chargebacks, will result in immediate cancellation of services and legal action may be pursued.
16.2. Unjustified chargebacks made to payment processors, including but not limited to credit card companies, will result in immediate cancellation of services. Piyam Travel LTD reserves the right to pursue legal action or charge additional fees for the recovery of lost funds and administrative costs.

17. Amendments to the Agreement

17.1. Changes to the agreement are limited to the following:

• Flight itinerary: Adjustments to flight times, destinations, or connections.

• Hotel bookings: Modifications to check-in/check-out dates or hotel location.

• Airport transfers: Changes to pickup/drop-off times or locations.

• Payment dates: Adjustments to payment schedules, including the final payment, provided it remains at least 3 weeks prior to departure.

17.2. Non-Amendable Terms:

• The terms and conditions of the agreement are non-amendable and remain consistent for all customers to ensure fairness.

• Late penalties are non-negotiable and are enforced to prevent system misuse or abuse.

17.3. Administrative Fees for Changes:

• All changes requested prior to full payment will incur a £25 administrative fee for each requested adjustment. Multiple simultaneous changes submitted together will count as a single adjustment and incur one £25 fee.