PiyamTravel LTD Terms and Conditions

1. Booking Confirmation and Passenger Name Accuracy
   Responsibility for Name Accuracy:

   • When a customer provides a list of names for booking without passport details, PiyamTravel LTD will not be liable for any discrepancies. It is the customer’s responsibility to ensure the accuracy of the names submitted.

   • If passport details are provided, PiyamTravel LTD will use them to match booking information. While PiyamTravel LTD will match details where provided, the customer is ultimately responsible for ensuring the names are accurate before final confirmation.

   • Once the booking file (including Airline Reference Number, Booking Reference Number, Passenger Names, and Flight Schedule & Connections) is sent to and confirmed by the customer, the customer assumes full responsibility for the accuracy of all details.

2. Final Confirmation and Liability:

   • By proceeding with payment, the customer agrees that the booking is final, even if the airline has not yet confirmed the ticket at the time of payment. The customer acknowledges that they have reviewed and accepted the booking details as accurate.

   • If the airline fails to confirm the ticket within 10 days after payment or 48 hours before departure, the customer may be entitled to a full refund or alternative booking options, as agreed upon by both parties.

   • Upon confirmation and payment, PiyamTravel LTD will make all reasonable efforts to issue the ticket(s). In cases where ticket availability is affected by factors beyond our control (e.g., airline overbooking, technical issues), PiyamTravel LTD will notify the customer as soon as possible to discuss alternative arrangements or refunds. The customer will not be liable for any additional charges post-confirmation unless explicitly agreed upon in writing.

3. Acknowledgment of Confirmation:

   • Booking confirmation must be received via recognized messaging platforms (e.g., email or other systems used by PiyamTravel LTD) and acknowledged in writing within 24 hours. If no acknowledgment is provided within this period, it is the customer’s responsibility to follow up to ensure confirmation has been received.

4. Final Review and Changes:

   • Customers must review and verify the final booking details before making payment. Once payment is made, no claims regarding errors or changes in booking details will be entertained unless explicitly acknowledged by PiyamTravel LTD in writing.

5. General Booking Terms

   • All tickets booked through PiyamTravel LTD are non-changeable and non-refundable unless otherwise specified.

   • All upfront deposits are non-refundable.

   • The person making the booking accepts full responsibility for any amendments, fees, or cancellation charges for all passengers in their party. They are also responsible for verifying all documentation and must notify us immediately if any details are missing or incorrect.

   • Payment of the outstanding balance must be made by the due date shown on the confirmation. Failure to do so may result in cancellation of the booking and forfeiture of any deposits paid.

   • Some bookings may require immediate payment at the time of booking. Customers will be informed accordingly.

   • PiyamTravel LTD accepts no liability for the customer’s failure to obtain necessary travel documents such as passports or visas.

6. Refunds and Cancellations

   • Refunds will be processed within 6 months, contingent upon the airline or supplier issuing the refund to PiyamTravel LTD. If a refund takes longer than 6 months, PiyamTravel LTD will update the customer on the status and provide an estimated timeline.

   • Refunds are subject to airline or supplier guidelines and may incur an administration charge.

   • Changes to tickets (e.g., date changes, additional baggage) are not eligible for refunds. This applies to both partially used and fully unused tickets.

   • Once a refund is agreed upon and processed, it is considered final, and no further adjustments or disputes will be entertained.

   • In cases of force majeure (e.g., war, epidemic, adverse weather), PiyamTravel LTD accepts no liability for cancellations or changes. A processing fee of £30 per passenger will apply only when PiyamTravel LTD must handle cancellations or changes directly caused by a force majeure event. This fee will not apply if no action is required on the customer’s part.

7. Cancellation Fees:

   • £250.00 per passenger for return tickets.

   • £150.00 per passenger for single tickets.

   • For Qatar Airways extra luggage option (40KG+):
     £350.00 per passenger for return tickets, £250.00 for single tickets.

8. Payment and Charges

   • Payments must be made by the due date shown on the confirmation. Failure to do so may result in cancellation, and the customer will remain liable for any applicable cancellation charges.

   • Credit card payments are subject to a 3% surcharge for Visa/Mastercard and 4% for American Express. Business-to-business credit card transactions will also incur an additional 2% surcharge.

   • Credit card surcharges are non-refundable, even in cases where refunds are processed.

9. Travel Documentation

   • It is the customer’s responsibility to ensure all travel documents (e.g., e-tickets, passports, visas) are valid. Failure to provide correct documentation may result in denied boarding, and PiyamTravel LTD accepts no liability for such issues.

   • UK passengers aged 18 and over must complete a travel declaration form as required by UK law.

   • Passengers are advised to check in at least 3 hours before international flights and 2 hours before domestic flights.

   • Reconfirmation of bookings is required 72 hours before departure.

10. Passports, Visas, and Health Requirements

    • It is the customer’s responsibility to verify all passport, visa, and health requirements. PiyamTravel LTD accepts no liability for any issues arising from inadequate documentation.

    • Health requirements and recommendations may change; customers should consult health professionals and authorities before travel.

11. Special Requests and Medical Issues

    • Special requests (e.g., dietary requirements) must be made at the time of booking. PiyamTravel LTD will endeavor to accommodate these requests but cannot guarantee them.

    • Customers with medical conditions or disabilities affecting their booking must notify PiyamTravel LTD in writing at the time of booking. PiyamTravel LTD reserves the right to cancel bookings if these needs cannot be met.

12. Customer Behavior and Liability

    • Customers are responsible for any damages or losses caused by themselves or their party. Payment for such damages must be made directly to the accommodation owner, manager, or supplier. In the event of a dispute regarding damages, the customer and PiyamTravel LTD will appoint an independent third party to assess the extent of the damage and determine liability.

    • If a customer’s behavior causes distress or damage, PiyamTravel LTD reserves the right to terminate the booking without refund.

13. Flight Reconfirmation and Schedule Changes

    • Customers must reconfirm their flights 72 hours prior to both outbound and return journeys. PiyamTravel LTD will make reasonable efforts to inform the customer of any schedule changes made by the airline.

    • PiyamTravel LTD accepts no liability for additional costs resulting from failure to reconfirm flights or from schedule changes.

14. Accommodation Issues

    • PiyamTravel LTD will make reasonable efforts to meet accommodation requests but reserves the right to offer alternatives if availability changes.

    • Any issues with accommodation (e.g., room cleanliness) must be addressed directly with hotel management.

15. Force Majeure

    • PiyamTravel LTD is not responsible for any losses, delays, or changes caused by events beyond its control, such as natural disasters, epidemics, or transportation issues. PiyamTravel LTD will assist customers in finding alternative travel options where possible, but accepts no liability for additional costs incurred.

16. Invalid or Fake Tickets

    • If a ticket is deemed invalid or fake by the airline at the time of departure due to an error or negligence by PiyamTravel LTD, the customer will be entitled to a full refund or an alternative ticket at no additional cost. If no resolution is reached, the customer may file a claim against PiyamTravel LTD through an authorized body.

17. General Data Protection Regulation (GDPR)

    • By booking with PiyamTravel LTD, customers consent to the processing of their personal data for travel purposes. Sensitive data will only be processed with explicit consent.

18. Changes, Amendments, and Ticket Issuance

• All changes or amendments are subject to fare restrictions and seat availability at the time the amendment is made. Any additional costs resulting from such changes will be borne by the customer.

• All quotes provided are subject to availability and are not guaranteed until the ticket(s) have been issued, even if full payment has been made. Airline fares and seat availability fluctuate continuously, and PiyamTravel LTD cannot guarantee prices or seat allocation until tickets are issued.

• Tickets are generally issued within 48-72 hours upon receipt of full payment. However, if the travel date is within 24 hours of booking, tickets will be issued within 12-24 hours.

• In the event that you do not receive your ticket(s) within these specified timeframes, it is the customer’s responsibility to contact PiyamTravel LTD immediately to avoid any travel disruptions. PiyamTravel LTD will not be liable for any issues arising from failure to follow up within the specified periods.

Terms and Conditions for Installment Plan - Piyam Travel LTD

Table of Contents

1. Eligibility for Installment Plan

2. Payment Terms

3. Late Payment Penalties and Partial Payments

4. Cancellation and Refund Policy

5. Payment Confirmation

6. Final Installment Payment

7. Force Majeure

8. Refund Timeline

9. Governing Law

10. Amendments to Terms and Conditions

11. Customer Obligations

12. Data Protection and Privacy

13. Promotions and Discounts

14. Communications Disclaimer

15. Dispute Resolution

16. Fraudulent Activity

17. Amendments to the Agreement

1. Eligibility for Installment Plan

1.1. To be eligible for the installment plan, the flight departure must be at least 8 weeks from the date of the initial purchase.
1.2. Installment plans are available for a maximum of 6 months from the date of purchase.
1.3. It is the customer’s responsibility to provide accurate names and other details for the booking. Any mistakes prior to booking confirmation can be corrected, but the price may not be guaranteed. Once the booking is finalized, no changes will be allowed, and any incorrect name will be subject to the cancellation policy.
1.4. Additional delays by the airline may occur when processing refunds, and customers are expected to adhere to airline or supplier policies regarding refunds and cancellations.
1.5. Piyam Travel LTD or its suppliers’ policies will always override the airline’s policies, as customers are using our services.

2. Payment Terms

2.1. Payments must be made on or before the agreed due dates. Failure to do so will incur late payment penalties.
2.2. Credit Card Surcharges:

• A surcharge of 3% applies to Visa/Mastercard payments and 4% for American Express.

• Business-to-business credit card transactions will incur an additional 2% surcharge.

• Credit card surcharges are non-refundable, even if a refund is processed later.
  2.3. Only in the event of a passenger's death will a full refund be applicable. In such cases, the refund will be issued to the next of kin.
  2.4. Other passengers traveling with the now-deceased person will be subject to the cancellation policy.
  2.5. Personal medical reasons, including pregnancy, will be subject to the cancellation policy. It is the responsibility of the customer to ensure they are healthy and fit to fly before booking a ticket.

3. Late Payment Penalties and Partial Payments

3.1. A £20 per day per installment late payment penalty will be applied for any overdue payments.
3.2. Late payment penalties will continue to accrue daily until the final payment deadline, but total penalties will not exceed £2,000.00 or 100 days of late penalties.
3.3. Partial payments made will decrease the total installment balance. If paid before the agreed date, there will be no penalties or extra charges. However, for partial payments only, the upcoming payment will be covered first, and any remaining balance will be reduced accordingly. A new balance will be provided after each partial payment.

4. Cancellation and Refund Policy

4.1. Cancellation by the customer at any point before the final payment will result in a refund of the total amount minus the non-refundable deposit.
4.2. The non-refundable deposit is necessary for us to operate this service, as we are required to pay the full amount to the airline or supplier.
4.3. If cancellation occurs after the final payment, the customer will only be eligible for a 20% refund, excluding the non-refundable deposit.
4.4. Ancillary services (e.g., baggage fees, seat selection) are non-refundable under any circumstances.
4.5. Force majeure circumstances will be handled as per Section 7.
4.6. Refund Calculation Example:

• Total cost of tickets: £5000 (5 passengers at £1000 each)

• Non-refundable deposit: £1250

• Amount eligible for refund: £5000 - £1250 = £3750

• Airline cancellation fee (e.g., £200 per passenger): 5 x £200 = £1000

• Total refund amount: £3750 - £1000 = £2750

5. Payment Confirmation

5.1. Customers must provide a receipt of payment showing the transaction into our account. For cash payments, a full confirmation of the received amount must be sent via WhatsApp to our dedicated contact number (07400828212). Unless asked or WhatsApp service is unavailable, contact must be made via email to our accounts team at accounts@piyamtravel.com.
5.2. Any inquiries about accounts must be directed to this number, and not to any other contact details.
5.3. Refund Incentive Bonus Calculation: For refunds exceeding £1,000, the incentive bonus will be calculated as 1% of the refund amount over £1,000, up to a maximum of £100.

• Example Calculation: If your refund amount is £2,500:

  • Refund amount over £1,000: £2,500 - £1,000 = £1,500.

  • Incentive bonus: 1% of £1,500 = £15.

  • Total incentive bonus: £15 (since this is below the maximum cap of £100).

6. Final Installment Payment

6.1. The final payment must be made 3 weeks prior to departure.
6.2. Failure to pay the final payment before midnight on the due date will result in a £50 one-time late penalty and a 24-hour grace period, which is included in the minimum three-week period prior to departure. If the payment is not made within this grace period, the booking will be cancelled, and all amounts paid to date will become non-refundable.
6.3. This clause is in place to prevent additional costs related to recovering money, involving debt collectors, or pursuing court hearings.
6.4. Once the total amount is paid (whether before or after the final payment date), the customer will be waived the £25 additional admin fee to adjust the agreement. However, cancellation terms will remain unchanged.

7. Force Majeure

7.1. Force majeure refers to events beyond the control of the company or the customer, including but not limited to:

• Natural disasters (e.g., floods, earthquakes).

• Wars, acts of terrorism, or political unrest.

• Government-imposed travel bans or restrictions.

• Airline insolvencies or mass cancellations.
  7.2. Refunds for force majeure events will follow the timeline outlined in Section 8, but may be subject to delays if the airline or supplier requires additional processing time. Piyam Travel LTD will not be held liable for delays caused by third parties.
  7.3. In force majeure cases, the customer will be eligible for a full refund, including the non-refundable deposit.

8. Refund Timeline

8.1. Full refunds will be processed within 14 business days after the cancellation request is received. Customers can expect the refund to appear in their bank account within 3-4 working days.
8.2. For partial refunds, the refund processing period may take up to 6 months due to the airline’s processing time. Refunds for cancellations made through IATA BSP will follow the airline’s specific processing times.

9. Governing Law

9.1. These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

10. Amendments to Terms and Conditions

10.1. Piyam Travel LTD reserves the right to amend these terms and conditions at any time, with notice provided to the customer.

11. Customer Obligations

11.1. Customers must ensure that they have the correct documentation, including a valid passport and any necessary visas, before the flight.
11.2. It is not the agent’s responsibility to ensure that customers have the correct travel documents.

12. Data Protection and Privacy

12.1. Piyam Travel LTD will store and process personal information in accordance with GDPR and ICO regulations, ensuring confidentiality and protection against unauthorized access.
12.2. Customer data will not be shared with third parties except as necessary to process bookings or refunds.
12.3. Privacy Statement: We collect and process customer data solely for the purpose of managing bookings, payments, and related travel services. Data will be stored securely and shared only with authorized third parties such as airlines or hotels for the fulfillment of your booking. Piyam Travel LTD does not sell customer data to third parties.

13. Promotions and Discounts

13.1. Any promotions or discounts are applied according to their specific terms, which will be made clear to customers at the time of booking.

14. Communications Disclaimer

14.1. Piyam Travel LTD will not be liable for any communication failures, including but not limited to technical issues, delays in response, or issues caused by third-party services.

15. Dispute Resolution

15.1. Any disputes regarding refunds must be submitted in writing to Piyam Travel LTD within 30 days of the refund decision. Claims submitted after this period will not be considered.
15.2. We will review and respond to complaints within 10 business days.
15.3. If disputes cannot be resolved internally, customers may seek mediation through an independent third-party dispute resolution service.

16. Fraudulent Activity

16.1. Any fraudulent activities, such as false refund claims or chargebacks, will result in immediate cancellation of services and legal action may be pursued.
16.2. Unjustified chargebacks made to payment processors, including but not limited to credit card companies, will result in immediate cancellation of services. Piyam Travel LTD reserves the right to pursue legal action or charge additional fees for the recovery of lost funds and administrative costs.

17. Amendments to the Agreement

17.1. Changes to the agreement are limited to the following:

• Flight itinerary: Adjustments to flight times, destinations, or connections.

• Hotel bookings: Modifications to check-in/check-out dates or hotel location.

• Airport transfers: Changes to pickup/drop-off times or locations.

• Payment dates: Adjustments to payment schedules, including the final payment, provided it remains at least 3 weeks prior to departure.

17.2. Non-Amendable Terms:

• The terms and conditions of the agreement are non-amendable and remain consistent for all customers to ensure fairness.

• Late penalties are non-negotiable and are enforced to prevent system misuse or abuse.

17.3. Administrative Fees for Changes:

• All changes requested prior to full payment will incur a £25 administrative fee for each requested adjustment. Multiple simultaneous changes submitted together will count as a single adjustment and incur one £25 fee.